Charges your carriers send you show under Records as Needs your review, and you get an email for each.
Check the evidence
Open the charge and look at:
- the start and end times, the free time and the billable time
- the driver's photos and the GPS map (green where recording started, red where it stopped, blue in between, with the terminal's outline)
- the timeline: everything that happened, including an automatic stop and why
- how the amount was worked out
Compare it with your bills of lading, appointments or terminal records. A rate alert shows when the rate is above your maximum, and a charge outside your payment terms is flagged Doesn't meet your terms with the reason. See What's on a record.
Approve it
Click Approve $X (the amount), then Approve & Continue to Payment. The charge becomes Approved, to pay, and you can pay it right away or later: Pay a charge. On Records you can approve several charges at once.
If your company set approval limits, a charge above your role's limit needs someone with a higher limit to approve it.
Or dispute it
Click Dispute, choose what's wrong (the time, the rate, both, the evidence, or the whole charge), write a reason and, if you like, what you'd pay instead. The charge goes back to the carrier. See Disputes.
No account yet?
A carrier can send you a charge by email before your company has an account: open the link in the email to see the same evidence and approve or dispute that charge. See Review charges by email.