What's on a record

A record is one wait, and the charge that comes from it. Carriers and the fuel buyer it's sent to see the same evidence.

What's on it

• Times: when the wait started and ended, the total, the free time and the billable time. Times come from the driver's phone, or from the carrier's EDI 214 messages (arrival and departure) or its own systems through the API.
• GPS: a map of where recording started (green), where it stopped (red) and the points in between (blue), with the terminal's outline. Readings less accurate than 100 meters are left out; a truck that stays put shows a tight cluster.
• Photos: each with when and where it was taken.
• Details: driver, terminal, fuel buyer, load and BOL numbers, notes.
• Timeline: everything that happened to the record, when, and who did it: the photos, an automatic stop and why, each review decision.

How the amount is worked out

1. Free time comes off first: the carrier's free time for that customer if it set one, otherwise its default (60 minutes unless changed; it can be 0).
2. Time the carrier took off, if any, comes off next.
3. What's left is billed in 15-minute steps, rounded up.
4. At the carrier's rate for that customer, or its default rate (at least $75 an hour).

If the carrier accepted a buyer's offer in a dispute, that amount is the charge.

Statuses

• Recording: the driver is still waiting.
• Draft: stopped, not yet submitted for review.
• Carrier review: the carrier is checking it.
• Awaiting fuel buyer: sent to the fuel buyer (the buyer sees Needs your review).
• Disputed: the buyer disputed it; it's back with the carrier.
• Escalated: the carrier stood by it; the buyer decides (the buyer sees Escalated by carrier).
• Approved: the buyer approved it (the buyer sees Approved, to pay).
• Payment pending: a bank payment is clearing, or the buyer paid outside Demurly and the carrier hasn't confirmed it yet.
• Paid or Paid (outside Demurly).
• Rejected by carrier: the carrier won't bill it; the buyer never sees it.
• Closed: a dispute ended without payment.
• Cancelled: the carrier cancelled it (a duplicate or a mistaken start).