Review and send a charge

When a driver stops a wait, it shows under Records as Carrier review (and on your Dashboard under Pending Review).

Check it

Open the record and look at the photos, the GPS map, the time summary and the timeline. The start marker should be at the terminal; small drift is normal with phone GPS. If the wait ended on its own, the timeline says why: see Why a wait ended.

Fix the details

Choose the fuel buyer and the terminal, correct the load and BOL numbers if needed, and click Save changes. The recorded times and GPS can't be edited.

Send it, or don't

• Approve and send to fuel buyer: a record needs a fuel buyer first, and one the driver recorded in the app needs at least one photo. If the charge doesn't meet the buyer's payment terms (their free time or maximum rate), you're warned before it goes; send it anyway and the buyer sees it flagged.
• Reject record: with a reason, when it shouldn't be billed. It shows Rejected by carrier and is never sent. You can reopen it later.
• Cancel record: for a duplicate or a wait started by mistake.

On Records you can also send several records at once, and save the filters you use as views.

What the buyer does next: Review and approve a charge. If they dispute it: Disputes.