A demurrage charge asks you to pay for a driver's waiting time. Reviewing it well takes a few minutes if the evidence is there, and saves arguments when it isn't.
Set your terms first
Decide the free time you expect before paying, and the most you'll pay per hour, for all carriers or for one. In Demurly these are your payment terms; a charge outside them reaches you flagged, with the reason. See Payment terms.
Check the times against the evidence
- The times: do they match your appointment, gate log or the BOL?
- GPS: was the truck at the site for the whole wait? Gaps, jumps or a start outside the site deserve a question.
- Photos: of the line, the gate or paperwork, with the time they were taken.
- The math: free time, the rate, and the billable time.
In Demurly, each charge shows "What the evidence shows", with anything worth a second look, such as a wait much longer than usual at that terminal. See Review and approve a charge.
Dispute with specifics
If something's wrong, say what: which minutes shouldn't be billed, the rate you agreed, or what in the evidence doesn't hold up. Offer what you'd pay if you can. A specific reason gets a specific answer. See Disputes.
Control who approves what
Approval limits cap how much each role can approve on one charge, so larger charges go to an admin. See Approval limits.
Pay, and keep the books in step
Pay approved charges by card or bank transfer, or outside Demurly. With QuickBooks Online, NetSuite, SAP Business One or PDI Enterprise connected, approved charges become bills automatically. See Integrations.
Fuel buyers use Demurly free. A carrier can also send you charges by email before you have an account: see Review charges by email.