Demurrage and driver detention are easy to lose: the wait isn't written down, the times are guessed, or the charge goes out weeks later and gets disputed. These five habits keep it billable.

1. Agree the terms up front

For each customer, settle the free time, the hourly rate, and how time is counted before the first charge. Some buyers set their own terms, such as the least free time they expect or the most they'll pay per hour; know them before you send. In Demurly you set a default rate and free time, and per-customer terms with Set terms on Customers. See Company settings.

2. Record every wait the same way

Have drivers record the wait as it happens, at the site, rather than reconstructing it later. In Demurly the driver taps Start recording and takes an arrival photo; GPS is saved while they wait, and the wait ends on its own if they drive off without tapping Stop. See Record a wait.

3. Collect the evidence the buyer will ask for

Times, GPS showing the truck at the site, a photo of the line or the gate, and the BOL and load number. A terminal's outline on the map lets the GPS show the truck was inside it. See Terminals and geofences.

4. Check, then send promptly

Look at each wait before it goes: is it at the right terminal, for the right customer, with complete GPS? A charge sent the same week is easier for the buyer to check against their own records. In Demurly you're warned before sending a charge that doesn't meet the buyer's terms. See Review and send a charge.

5. Answer disputes with the record

When a buyer disputes, respond to their reason with the evidence: correct a detail, adjust the times with a reason, accept their offer, or stand by the charge. See Disputes.

Getting paid

Buyers can pay in Demurly by card or bank transfer, or outside it. Demurly's fee applies only to approved charges, and your first 25 are free. See pricing.