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Record a wait (drivers)

Take photos for evidence

The arrival photo, extra photos while you wait, and what makes a good one.

For drivers

Photos back up the wait. Every wait you record in the app needs at least one: the arrival photo you take when you tap Start recording. Your carrier can't send the charge without it.

Add more

While recording, tap Take photo (or Add photo once you have one). You can add up to 10 photos to a wait, and only while it's recording. A photo every hour or so of a long wait helps.

Good photos show:

  • The line or the trucks ahead of you
  • The terminal's sign or gate
  • Paperwork with the time on it, such as a gate ticket or BOL

Each photo is saved with when and where it was taken. Photos taken with no signal are sent when you're back online.

Never take photos while driving.

Still stuck? Signed in, use Help & feedback in your account menu, or contact us.

Next: No signal, a wait that ended on its own, and other problems