No signal

Keep recording. Your GPS points, photos and Stop are saved on your phone and sent, oldest first, when you have signal again. The bar at the top says No signal and how many items are waiting; when you're back online, Send now sends them right away.

A wait you started with no signal must reach Demurly within 12 hours. If it doesn't, the app shows "This wait wasn't sent": save its photos (Save photo) and ask your carrier to add the wait.

The wait ended on its own

You drove off without tapping Stop: the wait ended once the truck had been away from the terminal for about 3 minutes, at the time you left.
Your phone stopped sending its location for a long time (the app was closed, or the phone was off): the wait ended at the last time your phone was seen. If you waited longer, tell your dispatcher when you actually left.

Either way, open the wait and add a note under What happened? if it shouldn't have stopped there (for example "still in line at the gate, GPS jumped"). Your carrier and the fuel buyer see it; you can change it until your carrier sends the charge.

Your carrier didn't bill a wait

It's under Not billed in History. Open it to see your carrier's reason. Ask your dispatcher if it looks wrong: they can reopen it.

Delete your account

In Settings, Delete my account sends a request to Demurly and your carrier's office. Your waits are kept for 7 years for billing and tax; the rest of your personal details are deleted. Can't sign in? See Delete your driver account.