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Bill a wait (carriers)

Photo checks: original photos on every charge

How Demurly checks each photo is an original from the wait, what Needs review means, and adding a photo yourself.

For carriers, fuel buyers

Every photo on a record is checked when it's added, so a charge is backed by photos taken at that wait, not old or borrowed ones. The fuel buyer sees the same result.

What's checked

  • Its own camera data: when and where the photo was taken, and by what camera. Photos from the driver app use the app's own time and GPS fix.
  • The wait: taken during it (with 30 minutes either side), and within 1 km of the terminal.
  • Other records: the same picture, or a resized or re-saved copy of it, on another record at any company.
  • Editing: saved by a photo editing program, or a screenshot.

What you see

Each photo shows Original or Needs review. Needs review lists why under the photos, for example "It was taken more than 1 km from the terminal." A photo that needs review is still on the record, and you can still send it; the buyer sees the same note.

Some photos can't be added at all, and say why:

  • A file that's a copy of a photo on another record.
  • One taken more than 24 hours before the wait started.
  • From December 15, 2026: a file with no camera data (a screenshot, or a copy with its details removed). Until then it's added as Needs review.

Add a photo yourself

On a record's Photos card, click Add photo and choose the photo as the driver's phone saved it (JPEG or PNG). Use the original file: a copy sent through a messaging app often loses its camera data. Records from the driver app usually have photos already; records from an EDI 214, the API or an import don't, so add one here or ask the driver to take one in the driver app while the wait is open.

Every record needs a photo from December 15, 2026

Today, records from the driver app need at least one photo before they're sent. From December 15, 2026, records from every source do: the truck's ELD, an EDI 214, the API and imports. It applies to records created from that day. API users can try it now in test mode.

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