Fuel buyers: record the payment
- On the payment page, choose Pay Outside Demurly.
- Choose how you paid (check, ACH or bank transfer, wire, your AP system, or other) and the date you paid.
- Enter a payment reference (check number, ACH or wire ID, or AP invoice number) and optional notes.
- Click Submit Payment Details.
The charge shows Payment pending until the carrier confirms the money arrived. Paying outside Demurly costs nothing extra. Once it's confirmed, the record shows the method, reference, the day you paid and the day it arrived, for reconciling.
Carriers: confirm it
The charge shows Payment pending with the method, reference and date the buyer entered. When the money arrives, open the record and click Confirm payment received, check the details, and enter the date it arrived: it shows Paid (outside Demurly). If it never arrives, mark it not received; the charge goes back to Approved so the buyer can pay again.
If a payment you confirmed doesn't hold (a check bounced, or you confirmed it by mistake), open the record and click Problem with this payment. Say what happened: the charge goes back to Approved and unpaid, and the buyer is told. A payment already sent to your accounting system stays there; correct it there.
Paid by card or bank in Demurly
For a refund, a wrong amount or a payout that didn't arrive, use Problem with this payment? on the record to email Demurly support. Refunds are made from Demurly.
If either company connected its accounting system, a payment recorded there comes back to Demurly too. See Accounting integrations.