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Reviewing Demurrage Records

Learn how to review and process demurrage records with comprehensive evidence.

For Both Carriers and Customers

This guide covers the record review process for both carriers (reviewing before submission) and customers (reviewing before payment).

What's in a Record

Each demurrage record contains comprehensive evidence collected automatically by the driver app:

Time Data

  • • Arrival time (check-in)
  • • Departure time (check-out)
  • • Total wait duration
  • • Free time allowance
  • • Billable detention time

GPS Evidence

  • • Arrival location coordinates
  • • Departure location coordinates
  • • Location history during wait
  • • Facility geofence verification

Photos

  • • Timestamped facility photos
  • • Truck position documentation
  • • BOL/load documentation
  • • Any additional evidence

Details

  • • Driver name and attestation
  • • Facility name and address
  • • Load/BOL reference
  • • Driver notes

For Carriers: Reviewing Before Submission

Before submitting records to customers, carriers should review them for accuracy:

  1. 1
    Go to Records

    Navigate to the Records section in your dashboard

  2. 2
    Filter by Status

    Use the "Pending Review" filter to see records ready for your review

  3. 3
    Click to Review

    Open each record to see the full details, map, and photos

  4. 4
    Verify Information

    Check that times, location, and details are accurate

  5. 5
    Approve or Edit

    Approve to submit to the customer, or edit if corrections are needed

For Customers: Reviewing Before Payment

When carriers submit demurrage records, customers review them before approving payment:

  1. 1
    Go to Pending Claims

    View records awaiting your review in the Claims section

  2. 2
    Examine Evidence

    Review GPS data, photos, and times against your records

  3. 3
    Cross-Reference

    Compare against your gate logs, appointments, or other records

  4. 4
    Take Action

    Approve for payment or dispute with specific reasons

Approve

Accept the record and authorize payment. The amount will be processed according to your payment schedule.

Dispute

Reject the record with a specific reason. The carrier will be notified and can respond to the dispute.

Using the Map View

The map view shows GPS evidence for each record:

  • Green marker - Check-in location (arrival)
  • Red marker - Check-out location (departure)
  • Blue boundary - Facility geofence
  • Track line - GPS path during the wait period

Review Tips

Check the Timeline

Look at the complete timeline of events. Timestamps should align logically - arrival before departure, photos during the wait period.

Verify Location

Ensure GPS coordinates are within the facility boundary. Minor variations are normal due to GPS accuracy, but the truck should clearly be at the facility.

Document Discrepancies

If you dispute a record, provide specific details about what's incorrect. Vague disputes are harder to resolve.
Reviewing Records