Back to Guides

Payments & Payouts

Understanding how demurrage payments flow from customers to carriers.

How Payments Work

Customer
Demurly
Carrier

When customers approve demurrage records, Demurly processes the payment and transfers funds to the carrier's account.

For Customers: Making Payments

Payment Methods

Demurly accepts multiple payment methods:

  • Credit/Debit Cards

    Visa, Mastercard, American Express. 2.9% + $0.30 processing fee.

  • ACH Bank Transfer

    Direct bank transfer. 0.8% fee, capped at $5 per transaction.

  • Invoice

    Monthly invoicing available for Enterprise customers. Net 30 terms.

Auto-Pay Settings

Save time by enabling automatic payment for approved records:

  • Off: Manually approve each payment
  • Threshold: Auto-pay claims under a set amount
  • Full: Auto-pay all approved records

Set Up Auto-Pay

Go to Settings → Payments → Auto-Pay to configure your preferences.

Billing Cycle

Depending on your plan, payments are processed:

  • Pay-as-you-go: Immediately upon approval
  • Weekly: All approved records batched weekly
  • Monthly: All approved records batched monthly

For Carriers: Receiving Payouts

Setting Up Payouts

  1. 1Go to Settings → Payments in your dashboard
  2. 2Click Set Up Payouts
  3. 3Enter your bank account information (routing and account number)
  4. 4Verify with micro-deposits (two small deposits within 1-2 business days)
  5. 5Confirm the micro-deposit amounts to verify your account

Payout Schedule

Once a customer approves and pays a record:

Payment received
Day 0
Funds available
Day 2-3
Payout initiated
Day 3-5
In your bank
Day 5-7

* Timeline may vary based on bank processing times and weekends.

Payout Frequency

Choose how often you receive payouts:

  • Daily: All available funds transferred each business day
  • Weekly: All available funds transferred once per week
  • Monthly: All available funds transferred once per month

Security & Compliance

  • PCI DSS Compliant

    All payment processing is handled through PCI-compliant infrastructure.

  • Encrypted Transfers

    All data is encrypted in transit and at rest using industry-standard protocols.

  • Bank-Level Security

    Payment processing powered by Stripe, trusted by millions of businesses.

Financial Reports

Access detailed financial reports from your dashboard:

  • Payment History: All incoming and outgoing payments
  • Payout History: Bank transfers and their status
  • Monthly Statements: Downloadable PDF statements
  • Tax Documents: 1099 forms for carriers (US)

Export Options

Export reports as CSV or PDF for your accounting software or records.

Common Questions

What fees does Demurly charge?

Demurly charges a small percentage of each transaction. See our pricing page for current rates based on your plan.

Can I change my bank account?

Yes, go to Settings → Payments → Bank Account to update. You'll need to verify the new account with micro-deposits.

What if a payout fails?

We'll notify you immediately and attempt the payout again. If there's an issue with your bank account, you'll need to update it.

Payments Guide